YOUR USE AND ACTIVATION OF THE SERVICE SHALL CONSTITUTE AN ACCEPTANCE OF THE TERMS BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS DO NOT INSTALL AND/OR ACTIVATE THE ATLINK SERVICE.
This Agreement (the “Agreement”) sets forth the terms and conditions under which AtLink Services, LLC , together with any AtLink Services affiliate and/or distribution partner (collectively, “AtLink”), agrees to provide the AtLink high speed internet service (hereinafter the “Service”) to you. By completing the registration and using the Service, you (i) agree to abide by, and require others using the Service via your account to abide by the terms of this Agreement, and (ii) represent and warrant that you are at least 18 years of age. If you do not agree with the foregoing, you may not use the Service and must return the installation software, equipment, and all associated materials to AtLink. This Agreement takes effect on the date on which you accept this Agreement, and continues until your subscription is terminated.
IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU SHOULD IMMEDIATELY STOP THE USE OF THE SERVICES AND NOTIFY ATLINK CUSTOMER SERVICE DEPARTMENT AT (405) 753-7151 SO THAT YOUR ACCOUNT MAY BE CLOSED.
1. Your Subscription
Your subscription entitles you to use the Service. Your subscription is personal to you, you agree not to assign, transfer, resell or sublicense your rights as a subscriber unless specifically allowed by this Agreement. You agree that you are solely responsible and liable for any and all breaches of the terms and conditions of this Agreement, whether such breach results from your use of the Service or by another using your computer. You agree to contact the AtLink Customer Service immediately upon the occurrence of any change in the status of your account (e.g., change in individuals authorized to use your account) for the purpose of updating your account information.
2. Payment Terms
You agree to be responsible for any and all charges, damages and costs that you or anyone using your AtLink account incurs. You agree to pay all monthly fees and installation charges including, but not limited to, applicable, taxes, customer service fees, late fees and door collection fees. Monthly fees will be billed one month in advance. If payment is not received by the due date, late fees and/or collection charges may be assessed and the Service may be terminated. You may incur charges including, without limitation, charges relating to the purchase of “premium” services, such as business class services, in addition to those billed by AtLink. All such charges, including all applicable taxes, are your sole responsibility.
Emailed invoices are provided free of charge. Printed and mailed invoices will incur an additional $2.00 monthly charge. Bank Draft (ACH) returns will be charged a $50.00 return fee. Check returns will be charged a $50.00 return fee. If the monthly invoice is not paid by the due date on the invoice, the account will be charged a $10.00 Late Fee. If the account remains unpaid after the late fee has been assessed, the service is subject to suspension for non-payment at any time. The service will remain suspended until the past due invoice is paid in full. A $25.00 Re-connection Fee will apply once the service is reactivated. If the account is not paid in full within two weeks after Suspension, AtLink will schedule the equipment to be removed. Any AtLink owned equipment retained by the customer subsequent to disconnect, will be charged to the customer.
Service Call appointments that are missed by the customer will result in a $50.00 Reschedule fee.
SUBSCRIBER ACKNOWLEDGES THAT AtLINK MAY REQUIRE A SECURITY DEPOSIT EITHER IN PRE-PAYMENT OR ALTERNATIVELY IN THE FORM OF A CREDIT CARD OR ACH DEPOSIT. IN THE EVENT PAYMENT IS NOT RECEIVED BEYOND THIRTY CALENDAR DAYS OF DUE DATE, AtLINK RESERVES THE RIGHT TO CHARGE THE OUTSTANDING BALANCE AGAINST THE DEPOSIT AND/OR CREDIT CARD AND ACH PROVIDED.
3. Software License
AtLink grants to you a limited, nonexclusive, nontransferable and non-assignable license to install and use AtLink’s access software (including software from third party vendors that AtLink distributes, hereinafter referred to as the “Licensed Software”), in order to access and use the Service. AtLink may modify the Licensed Software at any time, for any reason, and without providing notice of such modification to you. The Licensed Software constitutes confidential and proprietary information of AtLink and AtLink’s licensors and contains trade secrets and intellectual property protected under United States copyright laws, international treaty provisions, and other laws. All right, title, and interest in and to the Licensed Software, including associated intellectual property rights, are and shall remain with AtLink and its licensors. You agree to comply with the terms and conditions of all end user software license agreements accompanying any software or plug-ins to such software distributed by AtLink in connection with the Service. You shall not translate, decompile, reverse engineer, distribute, remarket, or otherwise dispose of the Licensed Software or any part thereof. You acknowledge that the Licensed Software, and any accompanying documentation and/or technical information, is subject to applicable export control laws and regulations of the United States. You agree not to export or re-export the Licensed Software, directly or indirectly, to any countries that are subject to United States export restrictions. Your right to use the Licensed Software terminates upon termination of this Agreement.
4. Equipment Requirements
You may lease a router from AtLink or may purchase one that is compliant with AtLink’s wireless network from any third party retail store. AtLink reserves the right to provide service only to users with AtLink-approved compliant routers. You agree to only connect AtLink approved equipment to the AtLink network.
You will not remove any AtLink owned equipment (the “Equipment”) from the Premises or connect the Equipment to any outlet other than the outlet to which the Equipment was initially connected by the AtLink installer. AtLink may relocate the Equipment for you within the Premises at your request for an additional charge. If you relocate to a new address, this Agreement shall automatically terminate and you will be required to enter into a new Agreement and may be charged a new installation fee to initiate Service. You will not connect any equipment, other than equipment authorized by AtLink, to the router port. You understand that failure to comply with this restriction may cause damage to the AtLink network and subject you to liability for damages and/or criminal prosecution. You may not alter, modify or tamper with the Equipment or the Service, or permit any other person to do the same that is not authorized by AtLink.
You authorize AtLink personnel and/or its agents to enter your premises (the “Premises”) at mutually agreed upon times in order to install, maintain, inspect, repair and remove the Service. If you are not the owner of the Premises upon which the Service is to be installed, you represent and warrant that you have obtained the consent of the owner of the Premises for AtLink personnel and/or its agents to enter the Premises for the purposes described above. You shall indemnify and hold AtLink harmless from and against any claims of the owner of the Premises arising out of the performance of this Agreement.
You acknowledge and agree that installation of the Service (including the Licensed Software) may require AtLink personnel and/or its agents to open your computer. You further acknowledge and agree that installation and/or use of the Service (including the Licensed Software) may result in the modification of your computer’s systems files and that AtLink may periodically update the software in order to provide the Service. AtLink neither represents, warrants, nor covenants that such modifications will not disrupt the normal operations of your computer. AtLink shall have no liability whatsoever for any damage resulting from the installation and/or use of the Licensed Software or file modifications. AtLink is not responsible for returning your computer to its original configuration prior to installation. AtLink or its agents will supply and install certain software and, if required, an extra data outlet, a router and an Ethernet card for a fee determined by AtLink. AtLink will also provide a “getting started guide” and online instructions on how to use the Service. AtLink shall use reasonable efforts to install the Service to full operational status, provided that your computer fulfills the minimum computer requirements set forth herein. You may transfer the Licensed Software to additional computers within the home, but service and support for these additional machines is limited and/or may incur an additional fee. Unless offered by AtLink as a service, you agree that AtLink has no responsibility to provide service and support for in-home networks. If you intend to transfer the software, you must give AtLink prior notice of such transfer.
6. Acceptable Use Policy
You agree to use the Services strictly in accordance with the Acceptable Use Policy which may be modified by AtLink from time to time, and which is incorporated herein by reference and made a part of this Agreement.
7. Posting to AtLink
You are solely responsible and liable for all material that you upload, post, email, transmit or otherwise make available via the Service, including, without limitation, material that you post to any AtLink website or the website of a AtLink affiliate, or any third party vendor’s service (e.g., newsgroups) that is used by AtLink. AtLink does not claim ownership of material you submit or make available for inclusion on the Service. However, with respect to material you submit or make available for inclusion on publicly accessible areas of the Service, you grant AtLink a world-wide, royalty free and non-exclusive license(s) to: use your material in connection with AtLink’s businesses including, but not limited to, the rights to: copy, distribute, publicly perform, publicly display, transmit, publish your name in connection with the material, and to prepare derivative works. No compensation will be paid with respect to the use of your material.
8. Links to Third Party Websites
In your use of the Service and/or AtLink websites, you may encounter various types of links that enable you to visit websites operated or owned by third parties (“Third Party Site(s)”). These links are provided to you as a convenience and are not under the control or ownership of AtLink. The inclusion of any link to a Third Party Site is not (i) an endorsement by AtLink of the Third Party Site, (ii) an acknowledgement of any affiliation with its operators or owners, or (iii) a warranty of any type regarding any information or offer on the Third Party Site. Your use of any Third Party Site is governed by the various legal agreements and policies posted at that website.
9. Monitoring and Removal of Content
AtLink is under no obligation to monitor the Services. However, AtLink reserves the right at all times and without notice to remove, restrict access to, or make unavailable, any content on its servers that it considers, in its sole discretion, obscene, lewd, lascivious, filthy, excessively violent, harassing, or otherwise objectionable, and to monitor, review, retain and/or disclose any content or other information in AtLink’s possession about or related to you, your use of the Services or otherwise as AtLink deems necessary to satisfy any applicable law, regulation, legal process, or governmental request.
11. No Spam or Other Unsolicited Bulk Email
AtLink may immediately terminate any subscriber account that it determines, in its sole discretion, is transmitting or is otherwise connected with any “spam” or other unsolicited bulk email. In addition, if actual damages cannot be reasonably calculated, you agree to pay AtLink liquidated damages of five dollars (U.S. $5.00) for each piece of “spam” or unsolicited bulk email transmitted from or otherwise connected with your account. Otherwise you agree to pay AtLink’s actual damages, to the extent such actual damages can be reasonably calculated. AtLink reserves the right to block, reject or remove what it considers in its sole discretion to be “spam” or other unsolicited bulk email from the Service and AtLink shall have no liability for blocking any email considered to be “spam.”
12. Termination and Surviving Obligations
In the event of termination by you, you must notify AtLink by electronic written submission by sending an email to email@example.com. Include your account number and a current phone number in the correspondence. In the event of termination by AtLink, AtLink may notify you of such termination by electronic or other means. In those cases where you elect annual prepayment terms, you agree and understand that the calculation of any refund for unused Service will be based upon the normal rate for the Service and not upon the discounted annual prepayment rate.
You expressly agree that upon termination of this Agreement: (i) You will pay AtLink in full for your use of any Equipment and Service up to the later of the effective date of termination of this Agreement or the date on which the Service and any Equipment have been disconnected and returned to AtLink. You agree to pay AtLink on a non-prorated basis until the end of your current billing cycle. The disconnect will be effective the last day of your billing cycle (as long as the account is in good standing and is not delinquent.) (ii) You will permit AtLink to access your premises at a reasonable time to remove any Equipment and other material provided by AtLink. (iii) You will ensure the immediate return of any Equipment to AtLink. You will return or destroy all copies of any software provided to you pursuant to this Agreement. (iv) AtLink is authorized to delete any files, programs, data and email messages associated with such account.
13. Disclaimer of Warranties and Limitation of Liability
You expressly agree that AtLink is not responsible or liable for any content, act or omission of any third party including, without limitation, any threatening, defamatory, obscene, offensive, or illegal conduct, or any infringement of another’s rights including, without limitation, privacy and intellectual property rights, and you hereby release AtLink for any such claims based on the activities of third parties. THE SERVICE IS PROVIDED TO YOU “AS IS” WITHOUT WARRANTY OF ANY KIND. NEITHER ATLINK, NOR ITS AFFILIATES OR ANY OF ITS SUPPLIERS OR LICENSORS, EMPLOYEES OR AGENTS WARRANT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE OR FREE FROM VIRUSES OR OTHER HARMFUL MALICIOUS AGENTS EVEN IF ANTI-VIRUS MECHANISMS ARE DEPLOYED. ATLINK DOES NOT WARRANT THAT ANY DATA OR ANY FILES SENT BY OR TO YOU WILL BE TRANSMITTED IN UNCORRUPTED FORM OR WITHIN A REASONABLE PERIOD OF TIME. ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF TITLE, NONINFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY ARE HEREBY EXCLUDED AND DISCLAIMED. ATLINK AND ITS EMPLOYEES, REPRESENTATIVES AND AGENTS ARE NOT LIABLE FOR ANY COSTS OR DAMAGES, ARISING DIRECTLY OR INDIRECTLY, FROM THE INSTALLATION OR USE OF, THE LICENSED SOFTWARE, THE SERVICE (INCLUDING E-MAIL), EQUIPMENT FURNISHED BY ATLINK, OR ATLINK’S PROVISION OF TECHNICAL SERVICE AND SUPPORT FOR THE SERVICE; EVEN IF SUCH DAMAGE RESULTS FROM THE NEGLIGENCE OR GROSS NEGLIGENCE OF A ATLINK INSTALLER, TECHNICIAN, OR CUSTOMER SERVICE REPRESENTATIVE, INCLUDING ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE OR DAMAGES, REGARDLESS OF WHETHER OR NOT ATLINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, ATLINK’S CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF SERVICE FEES PAID DURING THE IMMEDIATELY PRECEEDING TWELVE MONTH PERIOD. YOU HEREBY RELEASE ATLINK FROM ANY AND ALL OBLIGATIONS, LIABILITIES, AND CLAIMS IN EXCESS OF THIS LIMITATION. ATLINK IS ALSO NOT LIABLE FOR ANY COSTS OR DAMAGES ARISING FROM OR RELATED TO YOUR BREACH OF THIS AGREEMENT. Your sole and exclusive remedies under this Agreement are as expressly set forth herein. Some states do not allow the exclusion or limitation of implied warranties, so the above exclusions or limitations may not apply to you.
You agree to indemnify and hold AtLink, its parents, subsidiaries, members, affiliates, officers and employees, harmless from any claim, demand, or damage, including costs and reasonable attorneys’ fees, asserted by AtLink or any third party due to or arising out of your use of or conduct on the Service. AtLink will notify you within a reasonable period of time of any third party claim for which AtLink seeks indemnification and will afford you the opportunity to participate in the defense of such claim, provided that your participation will not be conducted in a manner prejudicial to AtLink’s interests, as reasonably determined by AtLink.
15. Management of Network
AtLink reserves the right to manage its network for the greatest benefit of the greatest number of subscribers including, without limitation, the following: rate limiting, rejection or removal of “spam” or otherwise unsolicited bulk email, anti-virus mechanisms, traffic prioritization, and protocol filtering. You expressly accept that such action on the part of AtLink may affect the performance of the Service. AtLink reserves the right to enforce limits on specific features of the Service including, without limitation, email storage (including deletion of dormant or unchecked email) and web hosting maximums. Visit Limitation of Services to learn the limits on specific features of the Service.
16. Damage to and Encumbrances on Equipment, Computer, Software
All Equipment will at all times remain the property of AtLink. You may not sell, transfer, lease, encumber or assign all or part of the Equipment to any third party. You agree to pay the full retail cost for the repair or replacement of any lost, stolen, unreturned, damaged, sold, transferred, leased, encumbered or assigned Equipment or part thereof, together with any costs incurred by AtLink in obtaining or attempting to obtain possession of any such Equipment. You hereby authorize AtLink to charge your Visa, Master Card, other credit card or other payment method authorized by you for any outstanding Service, Equipment, and repair and replacement costs described herein. AtLink may, at its option, install new or reconditioned Equipment, including swapping your existing equipment for DOCSIS-compliant equipment, for which you may incur a fee.
17. Copyright and Trademark Notices
Materials available on AtLink webites are protected by copyright law. AtLink and other AtLink services referenced herein are either actual service marks or registered service marks of AtLink, LLC. All other trademarks and service marks are the property of their respective owners.
18. Governing Law and Jurisdiction
This Agreement shall be exclusively governed by, and construed in accordance with, the laws of the State of Oklahoma, without regard to its conflict of laws provisions. All disputes arising out of or related to this Agreement and the Service must be brought in a federal or state court located in the state of Oklahoma. You consent to the personal jurisdiction of such courts located in the state of Oklahoma. You waive all rights to bring any claim, suit or proceeding more than one (1) year after the date the cause of action arose.
This Agreement constitutes the entire agreement and understanding between the parties with respect to its subject matter and supersedes and replaces any and all prior written or oral agreements. In the event that any portion of this Agreement is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties and the remainder of its provisions shall remain in full force and effect. Nothing contained in this Agreement shall be construed to limit AtLink’s rights and remedies available at law or in equity. AtLink’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. This Agreement may not be assigned or transferred by you. This Agreement is freely assignable by AtLink to third parties.
20. How to Contact Us
For any questions regarding this Subscriber Agreement, billing or other, please contact AtLink at one of the following:
Phone: See your invoice or visit Get Help.
U.S. Mail: See your invoice or visit About Us.
YOUR USE AND ACTIVATION OF THE SERVICE SHALL CONSTITUTE AN ACCEPTANCE OF THE TERMS BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS DO NOT INSTALL AND/OR ACTIVATE THE ATLINK SERVICE.